Last updated: September 24, 2026
This Privacy Policy explains how Holy Crap Pet Waste Removal (“Holy Crap,” “we,” “us”) collects, uses, and protects your information when you visit holycraplbk.com or use our pet waste removal services in Lubbock and Wolfforth, Texas.
Information We Collect
- Information you give us: your name, service address, phone number, email address, number of dogs, gate or yard access notes, and any messages you send through our quote, contact, or consultation forms.
- Payment information: card or bank details you enter when you sign up. These are handled by our scheduling and billing provider and payment processor. We do not store full card or bank numbers on our website.
- Service records: visit dates, service notes, and the photos we take of your latched gate after each cleaning.
- Website usage data: pages visited, device and browser type, approximate location, and how you arrived at our site, collected through cookies and similar tools.
How We Use Your Information
- To give you a quote, schedule and perform service, and confirm each visit
- To bill you and send receipts and invoices
- To answer questions and provide customer support
- To send service updates by text or email, and occasional offers if you opt in
- To understand how our website is used and improve it and our advertising
We do not sell your personal information.
Who We Share It With
We share information only with providers that help us run the business, and only as needed:
- Sweep&Go, our scheduling, customer portal, and billing platform, and its payment processors
- Google (Google Analytics and related tools through Site Kit) to measure website traffic
- Meta (the Meta Pixel) to measure and improve our Facebook and Instagram ads
- Mailchimp, if you subscribe to our emails
- WordPress.com / Automattic, which hosts our website, including Jetpack and Akismet spam protection
We may also share information if required by law or to protect our rights, our customers, or our team.
Cookies
Our website uses cookies for analytics and advertising. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. Blocking cookies won’t stop you from using the site or booking service.
Text Messages and Email
If you give us your phone number or email, we may contact you about your service, such as gate photos, schedule changes, and billing. You can opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email. Service messages continue while you’re an active customer.
How Long We Keep Information
We keep customer and billing records while you’re a customer and for as long as needed for tax, accounting, and legal purposes afterward. You can ask us to delete information we no longer need.
Your Choices
You can ask to see, correct, or delete the personal information we have about you by contacting us. Customers can also update their details in the customer portal.
Children’s Privacy
Our website and services are meant for adults. We don’t knowingly collect information from children under 13.
Security
We use reasonable safeguards to protect your information, but no website or online service is completely secure.
Changes to This Policy
We may update this policy from time to time. The “last updated” date above shows when it last changed.
Contact Us
Questions about this policy? Contact Holy Crap Pet Waste Removal in Lubbock, TX at HolyCrap@holycraplbk.com or (806) 470-5169.
